How do I become a Club Member?
Every purchase is rewarded with a Club Membership. After you have completed your purchase, you are automatically enrolled in the Club.
What are the benefits of the Club Membership Program?
Our Club Members benefit from discounts, early access, exclusive offers, and lots more. View our Club Program for more information.
Can we expect more from the Club Program in the future?
Yes! We have many exciting things planned for our members.
When do Club Members get notified about their early access to a restock?
Club Members will usually receive their Early Access Password one day prior to the launch of the restock. Early Access allows you to enter the webshop 1 hour before the general launch. As the monthly Restock typically launches at 8PM (CET/CEST), your Early Access password will be active at 7PM (CET/CEST)
Help! I have not received my early access password.
If you have not received the early access password an hour before the early access restocks, please send an email to email@example.com with “early access” in the subject title, and mention your contact information.
May I share the Club Member password with others?
No! The Club Member password is exclusive to Club Members.
When will your next restock be?
When will you restock a specific plant?
This differs per plant as some plants are harder to get a hold of than others and some take longer to acclimate than others. We do our very best to restock your wishlist plants as soon as possible.
Are the plants I have placed in my basket reserved for me?
Due to the high demand during restocks and the limited availability of most varieties, your plants are not reserved when placed in your basket. It might be possible that your plants are unavailable during checking out, as another Plantclubber has finished their order first. The plants placed in your basket are secured once you have completed the check-out process.
The plant I received looks different from the plant you pictured.
All plants are unique! However, we do our very best to ensure that your purchase meets the same quality demands.
How do you treat pests?
We are not a big fan of chemicals, which is why we periodically apply biological pest control as a preventive measure. This way, our plants stay strong and healthy in a natural way! You may come across good bugs.
How do I grow my seeds?
Turning your seeds into plants is easy! Here's our recommended four-step guide:
1. Place your seeds in a plastic container or pot filled with spaghnum moss (you can use our packing container). The moss should be slightly moist.
2. Open the lid every 1-3 days to allow for fresh air.
3. Be patient! Roots and leaves will often appear within weeks.
4. Once the seedlings have developed multiple roots and leaves you can pot them in a seedling pot. For the substrate we suggest a mixture of New Zealand spaghnum, perlite and coco husk.
Are the seeds already germinated?
For most varieties, we offer germinated seeds to make sure the seeds are not sterile. In some cases, we will ship seeds that still need to germinate. In this case, the seeds usually germinate within 14 days after arrival.
If your seeds did not germinate, you will be eligble for compensation in line with our 100% grow guarantee policy.
My seeds did not grow!
For all Anthurium Seeds we offer a 100% grow guarantee. This means, that if your seeds turned out to be sterile and did not germinate, you are eligble for compensation. Please send us an email at firstname.lastname@example.org and include clear pictures of the seeds that failed to grow.
In case your seeds are already germinated upon arrival, but got damaged during the shipping process, please inform us immediately upon arrival.
The seeds I have received are damaged!
For all Anthurium Seeds we offer a 100% grow guarantee. This means, that if your seeds got damaged during the shipping process, you are eligble for compensation. Please send us an email at email@example.com and include clear pictures of the seeds that failed to grow.
What is the 100% grow guarantee policy?
We guarantee that the Anthurium seeds you have ordered with us, are strong and healthy! If your seeds did not germinate or if your seeds have damaged during the shipping process, you are eligble for comensation. Please make sure to document the issue and share photos or videos with us when contacting us as soon as possible at firstname.lastname@example.org.
If stock allows, your seeds will be replaced during your next order with us. If your seed variety has been sold out, you will receive a shopping credit that can be used for your next order.
How long after placing my order is the 100% grow guarantee valid?
We aim to provide healthy and strong Anthurium seeds that will grow into beautiful seedlings and eventually plants! It is possible that the seed you have received may not germinate. We therefore ask you to give the seed some time to initiate its growth! Usually seeds will germinate within 14-21 days.
If your seed doesn't show any sign of life in the first two / three weeks, please inform us at email@example.com and provide photos or videos to be eligble for compensation.
In case your seeds are already germinated once they arrive, please check their health upon arrival and inform us about any damages immediately.
My seedling looks different than the motherplant.
The motherplant(s) give(s) an indication of what the hybrid seeds will look like once fully grown, in terms of characteristical traits.
However, since some varieties are newly bred hybrids, it is still uncertain which traits from the parents are transfered to the new generation. It is therefore no guarantee that the plant grown from your seed will be the same to the motherplant(s) shown.
In rare cases, flowers might unintentionally cross-pollinate (or self-pollinate) causing seeds to turn out incorrectly. In such cases, reach out to us and our team will get it sorted!
PACKAGING & SHIPPING
Can I pick up my order?
Always! If you want to receive your plant from us personally, you can reach out to us to make an appointment! For the time being, we are located in Nieuwkoop, the Netherlands. You can reach us at firstname.lastname@example.org to schedule your pickup!
When will you ship my order?
Unless mentioned otherwise in the product description, we will ship your order next Monday. In case we struggle with extreme weather conditions that might be harmful to the plants, we might decide to delay the shipment until these conditions improve. Of course, you will be notified well in advance of possible delays.
How long will my plant travel for?
We ship all orders with DPD (regular), which aim to deliver your plants to your doorstep within 1-3 working days. Downtown Plant Club is not responsible for any deviations from the scheduled delivery times as stated by DPD.
If you want your plants to arrive in a blink of an eye? You can also select Express shipping by DHL. Express shipping usually takes 1-2 days.
How much does shipping cost?
Shipping costs depend on your country, and are calculated during the check-out process.
Do I have to pay for shipping if I want to place an additional order?
We prefer to combine multiple orders to the same address in one parcel to minimize the environmental impact of shipping. While placing your additional order, you can select "Pick-up" to avoid additional shipping costs. We will combine your "Pick-up" order with your first order that will collectively be shipped to your address.
Can I get my shipping costs (partially) refunded in case I have placed multiple orders?
We prefer to combine multiple orders to the same address in one parcel to minimize the environmental impact of shipping. If you have placed multiple orders and paid for shipping more than once, please send an email to email@example.com. We will refund your overpaid shipping fees accordingly.
Who is your shipping carrier?
We ship all orders with DPD (regular) and DHL (Express).
Can I track my order?
Yes, after you have placed your order, you will receive an email with your personal Track & Trace code to see the journey your plant(s) undergo before they arrive safely at your doorstep.
Do you account for extreme temperatures during the shipping process?
Yes! We try to avoid shipping during heat waves. To make sure your plants are warm and comfortable during periods of cold temperatures, we carefully pack all our shipments with high-quality isolation materials as well as a an additional free heat pack (72 hrs) to maintain a warm and stable temperature for your plants.
We do suggest that you leave a note during your check-out if you experience extreme temperatures in your country.
Can I return my order?
Unfortunately we do not accept returns, given the fragile nature of our products and their sensitivity to shipping.
The plant I received is damaged!
We are very sorry to hear that your plants suffered damage during their journey to you. Please send an email to firstname.lastname@example.org within 10 days after receival and provide pictures of the damaged plant. We will collectively review your case to see if you are eligible for a refund or any other form of compensation.
My plants were delayed during the shipping process and now they are dead!
Although we do our utmost best to ensure that plants thrive as much as possible during the shipping process, we are not responsible for any damages or other harm caused during the shipping process, or resulting from deviations from the delivery times as stated by the shipping carrier. However, as a well respected member of the Downtown Plant Club, we would still like to offer you compensation for incurred damages. Please send us an email at email@example.com with pictures of the plants. We will collectively review your case to see if you are eligible for a refund or any other form of compensation.