Frequently Asked Questions

Items in our webshop will be restocked on a regular basis. On every last Friday of the month many varieties will be restocked, as well as the introduction of new varieties. Sign up to our newsletter to receive the latest information about upcoming restocks.

Items might also be restocked during Wishlist Weekend; our monthly virtual shopping experience. More information about Wishlist Weekend can be found below under the "Wishlist Weekend" section.

If you wish to change your order please reach out to us as soon as possible at club@downtownplantclub.com to inquire about the possibilities. We will only allow alterations in your order in case no preparations have been made yet.

It is always possible to add more items to your order. In this case please place an additional order via our webshop. During the checkout process, please select the “pick up” option for shipping to avoid paying additional shipping costs. Please also send us an email at club@downtownplantclub.com to inform us about your orders so we know to combine them in one shipment.

The items in your cart are not reserved and can be selected by other customers. Items are only reserved once the checkout process has been completed and the payment has been accepted.

Unless stated otherwise on the product page, the plant pictured in the product photo is not the plant you will receive. While the plant that you will receive might be different from the plant pictured, we do our utmost best to ensure providing you with a plant of similar quality.

If you want to do product-specific shopping, you can join us during our monthly Wishlist Weekend shopping event. More information about Wishlist Weekend can be found below under the "Wishlist Weekend" section.

As the items in your order will be hand-selected from our nursery, it is not possible to cancel your order as some preparations for your shipment have already been made by our team. If you wish to cancel your order please reach out to us as soon as possible at club@downtownplantclub.com to inquire about the possibilities. We will only allow cancellations in case no preparations have been made yet.

The shipping process is a stressful situation for plants. Once you have received your shipment, please allow a couple of days for the plant to acclimate to its new environment. We advise to complete the acclimation process in a warm (20+ degrees Celcius) environment with high humidity (70+ % humidity).

In any case, do not repot your plants right away. Repotting your plants is also a stressful situation for them. If you repot them right after arrival, the combined stress of shipping & repotting might cause damages to the plant.

Since the shipping process is a stressful situation for plants, the plant needs some rest to acclimate. It is not wise to repot the plant immediately after having received your shipment, as repotting a plant is also a stressful situation for them. You should let your plant rest for at least a couple of days in order for the plant to acclimate, before you repot the plant.

We guarantee that all Anthurium seeds are strong and healthy! If your seeds did not germinate or if your seeds have been damaged during the shipping process, you are eligible for compensation. Please make sure to document the issue and share photos or videos with us when contacting us as soon as possible at club@downtownplantclub.com.

Healthy seeds should germinate or show different signs of growth within 14-21 days after arrival. Any claims shared with us after 21 days upon arrival, will not be handled. 

If stock allows, your seeds will be replaced during your next order with us. If your seed variety has been sold out, you will receive a shopping credit that can be used for your next order.

Turning your seeds into plants is easy! Here's our recommended four-step guide:

1. Place your seeds in a plastic container or pot filled with spaghnum moss (you can use our packing container). The moss should be slightly moist.

2. Open the lid every 1-3 days to allow for fresh air.

3. Be patient! Roots and leaves will often appear within weeks.

4. Once the seedlings have developed multiple roots and leaves you can pot them in a seedling pot. For the substrate we suggest a mixture of New Zealand spaghnum, perlite and coco husk.

For most varieties, we offer germinated seeds to make sure the seeds are not sterile. In some cases, we will ship seeds that still need to germinate. In this case, the seeds usually germinate within 14-21 days after arrival. 

If your seeds don't germinate, you will be eligible for compensation in line with our 100% grow guarantee policy.

For all Anthurium Seeds we offer a 100% grow guarantee. This means that if your seeds turned out to be sterile and did not germinate, you are eligible for compensation. Please send us an email at club@downtownplantclub.com and include clear pictures of the seeds that failed to grow.

In case your seeds are already germinated upon arrival, but got damaged during the shipping process, please inform us immediately upon arrival.

The motherplant(s) give(s) an indication of what the hybrid seeds will look like once fully grown, in terms of characteristic traits. 

However, since some varieties are newly bred hybrids, it is still uncertain which traits from the parents are transferred to the new generation. It is therefore no guarantee that the plant grown from your seed will be the same to the motherplant(s) shown. 

In rare cases, flowers might unintentionally cross-pollinate (or self-pollinate) causing seeds to turn out incorrectly. In such cases, reach out to us at club@downtownplantclub.com and our team will get it sorted!

We always ship on Mondays to ensure same-week delivery.

Once your order has been shipped, you will receive a notification email with the tracking information for your shipment. Shipping duration to your location is indicated during the checkout process.

The shipping costs for regular shipping vary based upon the country you live in and will be calculated during the checkout process. Regular shipments are operated by DPD (EU) and by UPS (UK).

Express shipping is operated by DHL (EU) and UPS (UK).

Since Express shipping prices are based on the volumetric weight of a parcel, the price depends greatly on the size of the items included in the shipment, or the amount of items included in the shipment and therefore vary greatly. We use 3 types of boxes, each optimised for Express shipping.

For Express shipping costs to your location, please refer to the shipping costs indicated during the check-out process, as these will be automatically calculated based upon the size- and amount of the products included in your order.

Once your order has been shipped, you will receive a notification email with the tracking information for your shipment.

We ship to the following countries:

Austria
Belgium
Bulgaria
Croatia
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Italy
Latvia
Lithuania
Luxembourg
Malta
The Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom

It is possible to pick up your order from our office in Nieuwkoop, The Netherlands. If you wish to do so, please select “pick up” during the checkout process. We will reach out to you to schedule a pick up appointment.

If you have mistakenly left a wrong address whilst completing your order, simply send us an email at club@downtownplantclub.com to inform us about an address change. We will be able to change your address before your shipment leaves our facility.

Express shipping is the fastest way of shipping your order and is usually transported by plane. The shipping time and price varies per country, but usually takes no more than 2 days to any given location in Europe. Costs vary based upon the dimensions of the parcel and is calculated during the checkout process based upon the size of your items.

Usually we ship on Mondays, meaning that your order will be shipped on the first upcoming Monday after having placed you order. If you wish to delay your order, please reach out to us at club@downtownplantclub.com so we can discuss how to accommodate your request.

We strongly advise against delaying your shipment once the shipment has already been handed over to the carrier, since this means the plant(s) will be inside of the parcel for an extended period of time. This might cause harm to the plant(s).

It is always possible to add more items to your shipment. In this case please place an additional order via our webshop. During the checkout process, please select the “pick up” option for shipping to avoid paying additional shipping costs. Please also send us an email at club@downtownplantclub.com to inform us about your orders so we know to combine them in one shipment.

Given the fragile nature of the plants and their susceptibility to stress, it is impossible for us to guarantee your plant(s) will arrive in the same condition as they were once they have left our distribution facility.

However, we do guarantee that all plants ordered from us are in general good health once they leave our distribution facility. We take into account a 10-day acclimation period in which any abnormalities should become clear with regards to the health of the plant. If you are in doubt about the health of your plant, please reach out to us as soon as possible at club@downtownplantclub.com to qualify for any form of compensation. Please make sure to add clear documentation (photos / videos) of the plants. Our customer support team might ask you for additional documentation.

Once the 10-day period has ended and the acclimation process has been completed, we cannot be held responsible anymore for any abnormalities to your plant(s). After the 10-day period of acclimation has ended, it is not possible to qualify for any form of compensation.

We’re sorry to hear one or multiple items in your shipment has arrived damaged. Given the fragile nature of plants, it is impossible for us to guarantee the plants arrive in picture-perfect state and unfortunately some minor damages can occur. However, we guarantee a plant is shipped in good health and should therefore be able to easily handle the stressful shipping process. If your plant(s) has sustained major damages to such an extend that a plant won’t survive, please contact us at club@downtownplantclub.com and include clear documentation of the situation.

Mistakes sometimes happen and we apologize for the fact that one of your items is missing from your shipment. If you notice an item is missing, please send us an email at club@downtownplantclub.com as soon as possible. We will either try to ship the missing item your way if stock allows, or will refund the missing item back to you.

Mistakes sometimes happen and we apologize for the fact that one of your items is missing from your shipment. If you notice an item is missing or wrongly placed in your shipment, please send us an email at club@downtownplantclub.com as soon as possible. We will either try to accommodate a logistical solution or will find a different proper solution with regards to compensation.

Given the fragile and perishable nature of plant(s), we, in compliance with Dutch (E-)commerce legislation, do not accept returns.

Plants (perishable goods) are excluded by European commerce law from the right to return a product purchased online within 14 days after arrival.